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eGrants - Error Message “The File is in the Wrong Format or Exceeds 200 Characters" When Attaching a Document

Question:   Every time I try to attach a document, I get the following error message “The file is in the wrong format or exceeds 200 characters”.  Why will the system not let me attach a simple pdf document?

 

Solution: This is an Internet Explorer security setting restriction.

To correct this:

  1. Click on <Tools>, <Internet options> and click on the <Security tab>.

  2. Make sure you are on the <Internet> setting by clicking on the Icon of the Single Globe marked internet.

  3. Make sure that the security level is set at <Medium> and not <Medium High>.

  4. If unable to change the setting from this window, click on the <Custom Level> button and from the new popup window, Click on <Reset> to change the default setting.



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