School Districts/Charter Schools FAQs
Click on an article below for quick solutions to the most frequently asked questions.
- Where do I find information about the upload and fingerprinting process?
- How do I fix incorrect information after it has been uploaded?
- Is the email address required for all individuals being uploaded?
- Can a district email be uploaded instead of a personal email?
- What special characters are allowed on an upload?
- What if the ‘Browse’ button is missing on my upload screen?
- What if the individual or the district did not receive the scheduling email?
- Why have I not received fast passes after my upload?
- How can I contact MorphoTrust/IdentoGO?
- How can I contact the Texas Department of Public Safety (DPS) Fingerprint Services?
- Who is required to be fingerprinted?
- What happens if the employee’s fingerprints show a criminal charge or arrest?