Welcome to the TEA Help Desk!
Click on an icon below to look up information or submit your question to TEA staff. If you are unsure of which area to submit your request, we will do our best to re-route your request to the right place.
For a quick orientation to the redesigned TEA Help Desk see the short training videos or quick reference guide.
Need access to your account or Certification records?
Certification & Testing
- Name change for Certification/ECOS account
- Certification/ECOS Access
- Test Approvals
- Upload Secure Certification Documents
- Out-of-State/Country Certified Educators
- Certification Fees/Refunds
- General Certification Questions
- School Districts/Charter
- Schools Applicants/Educators
- Certificate Search
- 16 & 17-year-old Exception Requests
- Personal Information Changes/Corrections
- Test Center Inquiries
- High School Equivalency Program (HSEP)/Options Program
- General Questions